Frequently Asked Questions
How do Sessions Work?
I run coaching sessions between 9:30-11:30am Monday to Friday. Each call lasts approx. 30 minutes.
I use Zoom, Skype, or Facebook video call services, so you need not invest in anything. You will need to enable your speakers, microphone and webcam on your desktop, laptop or smart device though to receive the call. It's very easy to use and I can talk you through it.
Missed or late call attendance: Please notify me at least 24 hours before a meeting if you need to change your call day/time. I will wait no longer than 10 minutes for attendees to join the meeting. If after that time the attendee is still missing I will end the call. This action will not result in a refund or a reschedule to you, as it will cover my time. So make sure you set any alarms you need to attend on time.
When does coaching start and finish?
Depending on your subscription plan you will be required to take your sessions in;
- Month to Month Plan = 1 session within each 30 day period
- Annual Plan - 12 sessions within each 12 month period
What if I’m a brand new business... is coaching for me?
I am more than happy to start coaching from the grass roots so that you have everything in place to start off the right way.
How long before I can expect results?
Meaningful results in your business take time, there is no way to avoid that and as each client will have a different business model and practices it is impossible for me to give exact time frames.
Disclaimer: I am an independent consultant and I can make no guarantees on results.
What if I want to cancel my subscription?
You can cancel at anytime. There is a 15 day cancellation period if you would like a refund, otherwise you will be required to take the sessions as booked and paid for. So;
- Month to Month Plan - 1 session in the 30 day period from your enrolment date
- Annual Plan - 12 sessions from your enrolment date
No partial refunds are available on the Month to Month plan, however the Annual plan does allow for a partial refund if you have 6 or less sessions left.
Why do I have to pay VAT?
V.A.T. or Value Added Tax is only applicable in certain countries, so if your country does not charge you VAT on your purchases you will not be charged this at the checkout.
VAT is only charged at the rate applied to you by your country under the recently introduced digital transaction laws of 2016. Any funds received as VAT will be surrendered to your country's government during the same tax year.